Accessibility is very important to us.
Please find a useful list of FAQs below, and please contact us if you don’t find what you are looking for.
This year, there have been some changes to how people can request to use the accessible facilities. Customers with accessibility requirements must now provide their details to our Accessibility Team via our Accessibility Form. We hope this will make the booking process quick and easy.
We may hold your information for future bookings to decrease our processing time and minimise the time it takes for you to gather and upload your disability evidence.
Please see below for guidance on booking a place in the Accessible Campsite. If you need the other accessible facilities while at the festival, or to request a free Personal Assistant ticket, see the 'How to Book an Accessible Ticket' tab below.
To contact the Accessible Campsite Manager, please email accessible_enquiries@womad.org
Below is an in-depth guide to our Accessible Ticket booking process (including how to book for Essential Companions/Personal Assistants). Please email accessible_enquiries@womad.org if you have any further questions.
After booking your festival ticket through our website, please complete our Accessibility Form to inform us about any additional requirements you may have. You can also request Essential Companion/Personal Assistant tickets, book a spot in our Accessible Campsite, and upload your proof of disability there.
Step One:
Please book your festival ticket via our website. You will need to choose whether you are coming to WOMAD for three or four days.
Camping is included in the price of the ticket although you can choose to add extras such as a Spa ticket, La Di Da Loos pass, or bring a camper van. You can choose if you would like to camp in our General Campsite or our Accessible Campsite. Once you have completed the purchase you will receive a confirmation email which will include your order number.
If a festival ticket is all you require, then this is all you need to do. When you arrive at the festival, head to a wristband exchange point (shown on our map here) and have an amazing weekend!
Step Two:
If you want to stay in our Accessible Campsite and have specific requirements, or you need a Personal Assistant or Essential Companion ticket, please fill in our Accessibility Form. This form will help us gather all the necessary information to make your stay as comfortable as possible.
To access the form, click on the following link: Accessibility Form.
For more information on the Accessible Campsite and everything related to accessibility at WOMAD, please visit our updated Accessibility Page.
We provide one free ticket to those who require support from another person to access our services due to significant difficulty. To be eligible, you need to demonstrate that the support you need is substantial, frequent, and directly related to your needs as someone with a disability. With this support, you would receive a better experience.
If your child or teenager is disabled they will need to be accompanied by an adult over 21. Therefore, you will need to purchase an adult disabled 3 or 4 day ticket to WOMAD to qualify for a free Essential Companion/Personal Assistant ticket.
To request an Essential Companion/Personal Assistant ticket, please fill out our Accessibility Form. Along with the form, you will need to provide the following evidence. Below are examples of the types of documents that could qualify you for this:
WOMAD has a designated Accessibility Campsite that includes accessible toilets and showers, Event Mobility Charging, a medical fridge, and a dedicated Access Team.
If you would like to request to camp there with your friends and family please note that the size of your party will be restricted to four extra people. We have noticed that over the years, the number of people in groups has increased, making it difficult for those who require accessible facilities to use them.
When filling out the Accessibility Form, let us know who will join your party and the number of tents you will be in.
Accessible toilets and showers are available throughout the festival arena, in the Accessible camping area, and at Festival Medical Services. For 2024 we are providing additional accessible toilets in the campsites and adding two high dependency units- one in the accessible campsite and one in the arena.
Please see our festival map to see where these are located.
There is a medical fridge in the bookable Accessible Campsite. Our First Aid tent can also store medicines that need to be refrigerated. Please check the festival map here.
WOMAD appreciates that some people will arrive and use wheelchairs or mobility devices. We have made every effort to ensure that the festival site is accessible to everyone. However, please note that the ground may get muddy during bad, wet weather. If this happens, we will lay metal or plastic trackways where possible.
Please inform us if you need a wheelchair or scooter or plan to arrive with one. Also, please remember to fill out our Accessibility Form to let us know if you require a Personal Assistant ticket.
Whilst at the festival, if you need to recharge your wheelchair battery, you can do so at the Accessibility camping area or plugin at a Viewing Platform when you are out and about. You can also hire electric scooters or manual wheelchairs from Event Mobility before and during the festival. To do this, you need to go to their website and book with them directly.
If you have difficulty moving more than short distances this process is for you. We have mobility scooters for hire and most routes to the arena are flat with small transitions to negotiate. If you need any further information contact the Disabled Access Team and they will let you know how they might be able to meet your needs.
Potential evidence required –
Wheelchair battery re-charging will be available at the disabled camping area. Electric scooter/manual wheelchair hire will be available before and at the festival from Event Mobility.
There are viewing platforms located in front of the main stages. Stages with viewing platforms are:
This year we will be providing larger viewing platforms with more efficient and flexible management.
You will need a viewing platform wristband to access these, which you can apply for through the Accessibility Form. Once you have arrived at the festival, you can collect it from the Accessible Camping Area.
For our guests who find accessing visual information a barrier, please get in contact by filling in the Accessibility Request Form and letting us know if you need alternative formats/guidance. If you need help to do this, or it in an alternative format please contact accessible_enquiries@womad.org
Please note, when at the festival there will be large print programmes at the Customer Care Centre.
If you require the support of an assistance dog, please let us know by filling out the Accessibility Request Form. You will need to supply appropriate evidence that supports that your dog is trained specifically for your support purposes.
Potential evidence to send to us to request access for your Assistance Dog –
Selected performances will have British Sign Language interpreters available, which will be indicated in the print programme and performance descriptions on the app. Search for 'BSL' in the search bar in Artists & Timetables in the app and all the events with a British Sign Language Interpreter will come up.
BSL interpreters can also be booked for workshops and stage signings free of charge, on a first-come, first served basis, at the Customer Care Centre.
If standing or queuing is difficult, the Accessibility Team may be able to help. We have shorter queuing lanes available when entering the festival and volunteers available to help if you are booked in to stay in the Accessible Campsite. We are introducing new queuing lanes for WOMAD 2024.
There is assistance available for individuals who cannot stand or queue for an extended period of time due to physical limitations, or for those who struggle with the concept of queuing. To request accessibility support, please fill out our Accessibility Request Form and let us know how we can assist you.
We have a number of accessible toilets located around the whole site. This year it will be a combination of plastic portaloos and two High Dependency Units. These are available to registered accessibility guests or for those who are unable to use the standard toilet facilities.
To register to use them, please fill out the Accessibility Request Form here. Once you have registered you can collect an Accessibility wristband from the Access campsite when you arrive.
If you have any accessibility requirements that are not met by using the existing facilities please do get in contact and let us know. You can do this by filling in the Accessibility Request Form and telling us in the additional comments box or emailing accessible_enquiries@womad.org. Wherever possible we will do what we can to make your festival experience as enjoyable as possible.