Accessibility at WOMAD is very important. Please find a useful list of FAQ’s below, and please contact us if you don’t find what you are looking for.
Customers with Access requirements can now provide their details to our Accessibility Team via our Accessibility Form. We hope this will make the booking process quick and easy.
We may hold your information for future bookings in order to decrease our processing time and minimise the time it takes for you to gather and upload your disability evidence.
Please see below for guidance on booking a place in the Accessible Campsite, special requirements at the festival, or requesting a free Essential Companions and Personal Assistant ticket, see the 'How to Book a Accessible Ticket' tab below.
To contact the Accessible Campsite Manager, please email disabled_enquiries@womad.org
Once you have booked your festival ticket via our website please fill in our Accessibility Form with your special requirements, request for Essential Companion and Personal Assistant tickets, and to book a spot in our Accessible Campsite, as well as uploading your proof of disability.
Below is an in-depth guide to our Disabled Ticket booking process, please email disabled_enquiries@womad.org if you have any further questions.
Step One:
Please book your festival ticket via our website. You will need to choose whether you are coming to WOMAD for three or four days. Camping is included in the price of the ticket although you can choose to add extras such as a Spa ticket, La Di Da Loos pass, or bring a camper van. You can choose if you would like to camp in our General Campsite or our Accessible Campsite. Once you have completed the purchase you will receive a confirmation email which will include your order number.
If a festival ticket is all you require, then this is all you need to do. When you arrive at the festival, head to a wristband exchange point (shown on our map here) and have an amazing weekend!
Step Two:
If you would like to camp in our Accessible Campsite, have any special requirements and/or would like to book a free Personal Assistant or Essential Companion ticket please fill in our Accessibility form so we can collect all of the information we require.
Click here for Accessibility Form
If you need any more information about the Accessible Campsite and everything relating to accessibility at WOMAD we have updated our Accessibility page with lots of information.
This free ticket is granted to people for whom it would be significantly difficult to access services without support from another person.
You must be able to show that the support you need is substantial, significant or frequent; directly related to your needs as a disabled person and without it you would receive a lesser service.
Please fill in our Accessibility Form to request an Essential Companions and Personal Assistant's ticket.
Potential evidence required –
There is an Accessible camping area, but spaces are limited. You can request to have your friends and family camp with you in the Accessible camping area, however please be aware that your party size will be limited to 4 extra people. Please let us know how many will be in your party, and how many tents they will be in via the Accessibility Form.
In recent years we have seen a considerable increase in party sizes and their associated equipment, which restricts access for people who need the Accessible facilities.
Please fill in our Accessibility Form to book a place in our Accessible Campsite.
Accessible toilets and showers are available throughout the festival arena, in the Accessible camping area, and at Festival Medical Services.
Please see our festival map to see where these are located.
Our First Aid tent can store medicines that need to be refrigerated. Please check the festival map here.
We welcome people with wheelchairs to the festival and have tried to make the entire site accessible. Please be aware that the ground can become very muddy in bad weather although we do lay metal or plastic trackway across the site to make travelling around the site as easy as possible.
Please let us know if you will be arriving in, or require a wheelchair and if you will need a Personal Assistant and Essential Companion ticket by filling in our Accessibility Form .
Potential evidence required –
Wheelchair battery re-charging will be available at the disabled camping area. Electric scooter/manual wheelchair hire will be available before and at the festival from Event Mobility.
If you have difficulty moving more than short distances this process is for you. We have mobility scooters for hire and most routes to the arena are flat with small transitions to negotiate. If you need any further information contact the Disabled Access Team and they will let you know how they might be able to meet your needs.
Potential evidence required –
Wheelchair battery re-charging will be available at the disabled camping area. Electric scooter/manual wheelchair hire will be available before and at the festival from Event Mobility.
There are viewing platforms located in front of the main stages for wheelchair users and people with disabilities. You will need a viewing platform wristband to access these which are available from the Stewards in the Accessible Camping Area. Capacity on the platforms is limited so only one Personal Assistant / Essential Companion can accompany each time.
For people who find accessing visual information a barrier.
This may include people with visual impairments who require alternative formats / guidance.
It may also include people with Learning Difficulties that have difficulty accessing written information.
Potential evidence required –
Large print programmes are available to use at the Customer Care Centre.
If you require the support of an assistance dog please let us know when you book your place in disabled camping, or request a Personal Assistant and Essential Companion ticket.
Potential evidence to send to us to request access for your Assistance Dog –
British Sign Language Interpreters sign at selected performances which will be indicated in the print programme and performance descriptions on the app. They are available free of charge for bookings of workshops and stage signings on a first come first serve basis at the Customer Care Centre.
If standing and or queuing is a substantial barrier to accessing services we offer access to our disability services. This may include individuals who physically cannot stand / queue for any significant amount of time or people that have an issue with understanding the concept of queuing.
Potential evidence required to request access to the disabled camping area or a Personal Assistant and Essential Companion ticket –
This segment is for people that may require urgent access to any toilet without question. This might be an accessible toilet, it might not.
If you only need the use of accessible facilities this can be authorised by the Disabled Access Manager whose team can issue a Disabled Access wristband on request from the Accessible Campsite Office.
Potential evidence required –
Electric scooter/manual wheelchair hire will be available before and at the festival from Event Mobility.
This category is for anything else in regards to disabled access requirements and on occasion the Disabled Access Manager may seek more information directly from you about how they might be able to support specific needs not otherwise identified on the ticket booking process.
Potential evidence required –